At We Fix iStuff, we make repairing your device easy. Click Start A Repair to begin the repair process. Then, simply select your device, let us know what the issues are, and book an appointment time that works best for you. If you do not live near our location you can choose to mail your device to us for free. 

Visit our How It Works page to learn more about setting up a repair.

A: All warranty claims must be submitted in writing to WeFixiPhones123@gmail.com within 30 calendar days of your original repair. You must bring the device back for physical inspection by our technician. No claim will be honored without inspection. Filing a payment dispute, chargeback, or refund request through a payment processor without first submitting a written claim and presenting the device for inspection will immediately void the warranty. This process protects both parties and ensures compliance with O.C.G.A. § 13-4-20 regarding contractual performance and waiver.

A: The limited warranty is immediately void if:

• You file a payment dispute or chargeback without first submitting a valid written warranty claim and presenting the device for inspection.

• The device shows evidence of physical damage, liquid exposure, third-party tampering, or software modification after the repair.

• The issue is unrelated to the original repair (e.g., a new battery issue after a screen replacement).

• More than 30 calendar days have passed since the repair.

Georgia law permits a business to limit its liability through clearly stated written terms, and these conditions are enforced per standard contract law.

A: If the same issue reoccurs after the 30-day warranty period, we’re still happy to help. While it won’t be covered under warranty, we’ll inspect the device and do our best to offer you a discounted repair if it’s related to the original work. We believe in treating repeat customers fairly, even outside the warranty window.

Yes, there’s still a $50 service charge. Even if the phone turns out to be unrepairable, that fee covers the time it took for us to drive out, inspect the phone, run tests, and figure out what’s going on. It takes time, tools, and expertise just to give you that answer — and that’s what the service charge is for. You're not just paying for the repair, you’re paying for the know-how it takes to find out if a repair is even possible.

The $50 service charge keeps things fair. We’re a mobile repair company — we come to you, bring all the tools, and take the time to diagnose the issue on-site. That takes time, gas, and effort. The fee helps cover that, even if you decide not to move forward with the repair.

Yes — if you decide to go ahead with the repair, that $50 goes toward the total. So if your repair is $150, you’ll only owe the remaining $100 at the end. If you decide not to fix it, the service fee still applies for the work done to diagnose it.

No problem — we get that situations come up. If you can’t pay in full at the time of service, we have a couple of options:
• You can have a friend or family member send the payment through Zelle, Cash App, or Venmo — we accept all three.
• If that’s not possible, we can securely hold the phone until payment is made. It will be kept safe with us, and you can pick it up once the balance is cleared.

We’ll always work with you — just communicate with us so we can help make it smooth.

We offer "We come to you" services in Kennesaw, GA.

Generally, when the screen goes black, but the phone or other device is still functional (vibrates, charges, etc.) it will need a screen replacement. Sometimes when a phone is dropped or damaged different colored lines can appear on the screen. This can be repaired with a screen replacement too.